Frequently Asked Questions

Creating a campaign is simple and free:

1. Click "Start a Campaign" from your dashboard
2. Choose your campaign type (Simple, Milestone, or Donation)
3. Fill in your campaign details (title, description, goal amount)
4. Upload images and optionally add a video
5. Set up milestones (for milestone campaigns)
6. Connect your Stripe account for payouts
7. Submit for review (typically 24-48 hours)

Once approved, your campaign will go live and start accepting contributions!

Campaign reviews typically take 24-48 hours during business days. We review campaigns for:

• Compliance with our terms of service
• Clear and accurate description
• Appropriate content and imagery
• Valid recipient information

If your campaign needs changes, we'll provide specific feedback and allow you to resubmit.

Simple Campaign: One-time goal, single recipient, funds released at once when goal is reached.

Milestone Campaign: Multiple phases with different recipients, funds released per milestone after contributor approval, automatic rollover of contributions.

Donation Campaign: For verified charities, no expiration date, withdraw anytime, optional goal setting.

Learn more about campaign types →

Simple Campaigns: Funds become available for withdrawal once your campaign reaches 100% of its goal.

Milestone Campaigns: Each milestone's funds become available after the milestone is fully funded and approved by one of the contributors.

Donation Campaigns: Withdraw anytime, no waiting period.

Once you withdraw, funds typically arrive in your connected bank account within 2-3 business days.

Stripe Connect is required to receive payouts. It allows us to:

• Securely process payments from backers
• Hold funds in escrow until campaign completion
• Send payouts directly to your bank account
• Comply with financial regulations (KYC/AML)

You'll need to provide identification and bank account details. Your information is never stored on our servers - Stripe handles everything securely.

You can edit your campaign within the first 7 days of creation, provided:

• The campaign hasn't received any contributions
• The campaign isn't completed
• You're not changing core details (like goal amount after contributions)

If your campaign was rejected, you can edit and resubmit for review. For significant changes after contributions, please contact support.

For milestone campaigns, once a milestone reaches its funding goal:

1. Contributors (identified by email) receive voting notifications
2. The milestone enters a 14-day voting period
3. One contributors or supporter is required to approve
4. Once approved, you can release funds to the milestone recipient

This system ensures transparency and contributor confidence in how funds are used.

Our platform fee is 6%. You have two options:

Option 1 - Deduct from payout: You pay your intended amount (e.g., $100). The creator receives $94 after the 6% fee.

Option 2 - Add fee on top: You pay extra to cover the fee (e.g., $106). The creator receives the full $100.

Many backers choose Option 2 to ensure creators receive their intended support. The choice is always yours!

When a milestone reaches its funding goal:

1. You'll receive an email notification to vote
2. The milestone enters a 14-day voting period
3. You can approve or reject the milestone based on the creator's progress
4. Once approved, the creator can release funds

Your vote helps ensure creators are accountable and use funds as promised.

Your contribution automatically fills the current milestone first. Any excess rolls over to the next milestone(s).

Example: If Milestone 1 needs $1,000 and you contribute $500, your funds will first fill Milestone 1. Once it's complete, any remaining amount automatically applies to Milestone 2.

You'll see a real-time split preview before confirming your contribution.

Refunds are handled on a case-by-case basis:

• Fraudulent campaign: Full refund after investigation
• Change of mind: Contact support within 14 days
• Milestone rejected: Funds remain in escrow for future use

Contact support with your contribution details for assistance.

We accept all major credit and debit cards through Stripe:

• Visa and Visa Debit
• Mastercard and Mastercard Debit
• American Express
• Discover

Your payment is processed securely with bank-level encryption.

Campaigns are created in specific currencies (USD, GBP, EUR, etc.). Your bank will automatically convert your local currency at their exchange rate. You'll see an estimated conversion amount before completing payment.

Note: Your bank may charge a small currency conversion fee. We recommend checking with your bank for their rates.

Your email is used for:

• Sending contribution receipts
• Milestone voting notifications (for milestone campaigns)
• Campaign updates (if you opt-in)
• Account recovery (if you create an account)

We never share your email with third parties or send spam.

Our platform fee is 6% of each contribution. This fee covers:

• Payment processing (Stripe fees)
• Platform maintenance and hosting
• Customer support
• Fraud protection and security
• Marketing and discovery tools

Unlike other platforms, we don't charge separate processing fees. The 6% is all-inclusive.

Yes! Backers have two options:

Cover the fee: Add 6% on top so creators receive 100% of your intended amount

Don't cover: The 6% is deducted from your contribution

This flexibility allows backers to support creators more generously while keeping contributions accessible to everyone.

We don't charge currency conversion fees. However:

• Your bank may charge a small fee for international transactions
• Banks use their own exchange rates, which may differ from market rates
• Some credit cards charge foreign transaction fees (typically 1-3%)

We recommend checking with your bank before contributing to campaigns in different currencies.

The minimum charge amount is $0.50 USD (or equivalent in other currencies). This ensures payment processing is cost-effective.

For very small contributions, the platform fee would make the transaction uneconomical. We recommend contributing at least $1 to maximize impact.

Yes! All contributors receive an email receipt immediately after payment.

For donation campaigns to verified charities, contributions may be tax-deductible. We provide detailed receipts that include:

• Campaign name and creator information
• Contribution amount and date
• Platform fee breakdown
• Charity verification status (if applicable)

Consult your tax advisor for deductibility in your jurisdiction.

Creating an account is free and easy:

1. Click "Sign Up" in the top navigation
2. Enter your name, email, and password
3. Verify your email address
4. Complete your profile (optional)

You cannot create campaigns without an account, but you can support a campaign without an account. Having an account gives you access to dashboard features, saved campaigns, and contribution history.

To reset your password:

1. Click "Login" in the top navigation
2. Click "Forgot Password?" link
3. Enter your email address
4. Check your email for reset instructions
5. Click the link and create a new password

If you don't receive the email, check your spam folder or contact support.

Absolutely. We use Stripe, a PCI Service Provider Level 1 - the highest grade of payment security. This means:

• Your credit card details never touch our servers
• All transactions are encrypted with TLS/SSL
• We comply with all payment card industry standards
• Stripe processes billions of dollars securely each year

We also use CSRF tokens, session validation, and other security measures to protect your account.

To delete your account:

1. Go to Account Settings
2. Click "Delete Account" at the bottom
3. Confirm your password
4. Confirm deletion

Note: Account deletion is permanent. You'll lose access to:

• Campaign history and data
• Contribution history
• Saved campaigns

If you have active campaigns or pending contributions, you must resolve them before deleting your account.

You can manage your notification preferences in Account Settings:

• Email updates: Campaign updates, milestone votes, contribution receipts
• Marketing emails: New campaigns, platform news, tips (opt-in only)
• Security alerts: Login notifications, password changes

You can also unsubscribe directly from any email using the link at the bottom.

If images aren't loading:

• Check your internet connection
• Clear your browser cache and cookies
• Try a different browser or device
• Check if the campaign owner deleted the images
• Contact support if the issue persists

Images should be in JPG, PNG, or GIF format and under 10MB each.

We currently support videos from:

• YouTube - All standard URLs work
• Vimeo - All standard URLs work

Simply paste the video URL in the campaign setup form. We'll automatically generate an embed player. Other platforms like Dailymotion or Twitch are not currently supported.

Yes! Our platform is fully responsive and works on all devices:

• Desktop and laptop computers
• Tablets (iPad, Android tablets)
• Smartphones (iPhone, Android)

The interface automatically adjusts to your screen size. All features are available on mobile devices.

Thank you for helping improve our platform! To report a bug:

1. Contact support via email with "BUG REPORT" in the subject
2. Describe what happened and what you expected to happen
3. Include screenshots if possible
4. Mention your browser and device
5. Include steps to reproduce the issue

We investigate all bug reports promptly.

Our Terms of Service govern your use of the platform. Key points include:

• You must be 18+ to create campaigns
• Campaigns must be legal and comply with our content policy
• We reserve the right to remove inappropriate content
• Creators are responsible for fulfilling promises to backers
• We're not liable for campaign failures or disputes

Read full Terms of Service →

We take data protection seriously:

• We comply with GDPR, CCPA, and other privacy regulations
• Your data is never sold to third parties
• You can request data export or deletion anytime
• We use encryption for sensitive information
• Payment data is handled exclusively by Stripe

Read full Privacy Policy →

Prohibited content includes:

• Illegal activities or products
• Hate speech or discrimination
• Adult content or pornography
• Violence or threats
• Fraudulent or misleading campaigns
• Intellectual property infringement

Violations may result in campaign removal or account suspension.

Campaign creators are responsible for reporting and paying applicable taxes. We recommend consulting a tax professional.

US Creators: We provide 1099-K forms for those who receive over $20,000 and have 200+ transactions in a calendar year.

International Creators: Tax treatment varies by country. You may be responsible for VAT, GST, or other taxes.

We cannot provide tax advice - please consult with a qualified professional.

We encourage dispute resolution in this order:

1. Direct communication between parties
2. Use our milestone voting system (for milestone campaigns)
3. Contact our support team for mediation
4. Formal dispute resolution as outlined in our Terms

For suspected fraud, contact us immediately and we'll investigate.