Privacy Policy

Introduction

Welcome to SupportCrib ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our crowdfunding platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account - Name, email address, password, profile information
• Create a campaign - Campaign details, images, videos, funding goals, recipient information
• Make a contribution - Name, email address, contribution amount, payment information (processed securely by Stripe)
• Contact support - Name, email address, message content, campaign ID
• Subscribe to updates - Email address, notification preferences
• Apply for charity verification - Organization name, tax ID/EIN, official documents, contact information
• Complete Stripe Connect onboarding - Identity verification, bank account details (processed directly by Stripe, not stored by us)

Information Automatically Collected

When you visit our platform, we automatically collect certain information about your device and usage:

• Device Information - IP address, browser type, operating system, device type
• Usage Data - Pages visited, time spent, links clicked, features used
• Location Data - Approximate location based on IP address
• Referral Information - How you arrived at our site (search engine, social media, direct link)

Information from Third Parties

We may receive information about you from third parties:

• Stripe - Payment confirmation, payout status, verification status
• Social Media Platforms - If you log in via social media or share our content
• Fraud Prevention Services - To detect and prevent fraudulent activity

How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services - Create and manage accounts, process contributions, facilitate payouts
• To communicate with you - Send confirmation emails, campaign updates, milestone voting notifications, support responses
• To improve our platform - Analyze usage patterns, fix bugs, enhance user experience
• To ensure security and prevent fraud - Monitor suspicious activity, verify identities, protect against unauthorized access
• To comply with legal obligations - Tax reporting, anti-money laundering checks, court orders
• To personalize your experience - Show relevant campaigns, recommend content, remember preferences
• To send marketing communications - Only with your explicit consent (you can opt out anytime)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

What are Cookies?

Cookies are small text files stored on your device when you visit websites. They help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored and delete them
• Block third-party cookies
• Block all cookies from specific sites
• Clear all cookies when you close your browser

Please note that disabling essential cookies may affect platform functionality.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share data with trusted third-party service providers who assist us in operating our platform:

• Stripe - Payment processing, identity verification, payouts (Stripe Privacy Policy)
• Cloud Hosting - Secure data storage and platform hosting
• Email Service Provider - Sending transactional and marketing emails
• Analytics Providers - Understanding platform usage and performance
• Customer Support Tools - Managing support tickets and communications

Campaign Transparency

When you create a campaign or contribute to one, certain information is publicly displayed:

• Campaign Creators - Name, campaign title, description, goal amount, raised amount, updates
• Contributors - Name (if provided), contribution amount (if not anonymous)
• Milestones - Milestone details, funding progress, release status

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Security

We implement robust security measures to protect your personal information:

• Encryption - All data transmitted between your browser and our servers is encrypted using TLS/SSL technology
• Secure Storage - Passwords are hashed and salted. Sensitive data is encrypted at rest
• Access Controls - Strict internal access controls limit who can view personal information
• Regular Audits - We conduct regular security audits and vulnerability assessments
• PCI Compliance - We comply with PCI DSS requirements for payment card security
• Stripe Integration - Payment information is processed directly by Stripe, never stored on our servers

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

For All Users

• Access - Request a copy of the personal information we hold about you
• Correction - Request corrections to inaccurate or incomplete information
• Deletion - Request deletion of your personal information (subject to legal obligations)
• Objection - Object to certain processing activities
• Restriction - Request restriction of processing in certain circumstances
• Portability - Request transfer of your data to another service (where technically feasible)

For California Residents (CCPA)

If you are a California resident, you have additional rights:

• Know - Request disclosure of categories and specific pieces of personal information collected
• Delete - Request deletion of personal information collected
• Opt-Out - Opt-out of the sale of personal information (we do not sell your data)
• Non-Discrimination - You will not receive discriminatory treatment for exercising your rights

To exercise your rights, contact us at privacy@www.supportcrib.com.

For EU Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the GDPR:

• Lawful Basis - We process your data based on contract necessity, legitimate interests, consent, or legal obligations
• Consent - You have the right to withdraw consent at any time
• Data Protection Authority - You have the right to lodge a complaint with your local supervisory authority

Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 18 has provided us with personal information, we will delete it promptly.

Age Restriction: Users must be at least 18 years old to create campaigns or make contributions. By using our platform, you confirm that you meet this age requirement.

International Data Transfers

Our servers are located in [Your Country]. If you access our platform from outside [Your Country], please be aware that your information may be transferred to, stored, and processed in [Your Country] where our servers are located.

For users in the European Economic Area (EEA), we ensure adequate protection for your data through:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other appropriate safeguards

By using our platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information - Retained until you delete your account, plus 30 days for account recovery
• Campaign Data - Retained for 7 years for tax and legal purposes after campaign completion
• Contribution Records - Retained for 7 years for tax and legal purposes
• Transaction Logs - Retained for 7 years for financial audit purposes
• Support Inquiries - Retained for 3 years after resolution
• Marketing Data - Retained until you unsubscribe

Data Deletion

When you request deletion of your account, we will:

• Delete or anonymize your personal information within 30 days
• Retain necessary data for legal compliance (tax records, transaction history)
• Remove your public profile and campaign information

Third-Party Links

Our platform may contain links to third-party websites, products, and services. We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our platform.

Third-Party Services We Use

• Stripe - Payment processing - View Stripe's Privacy Policy
• Google Analytics - Website analytics - View Google's Privacy Policy
• ZeptoMail - Email delivery - View ZeptoMail's Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our platform after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: